Not being able to see a model on the Hololens or your mobile device is commonly caused by the scale or location of the model relative to the Rhino origin.
- Move your model to the Rhino origin (0,0,0). [on the desktop]
- Check the scale of your model. Very small models (<100mm) may be occluded by physical objects or difficult to see within the field of view of the HoloLens.
- Very large models (>10,000mm) may be occluded by physical objects like walls or floors. Try scaling these models down using the Fologram scale tool before scaling them up.
- Check to ensure your model isn’t behind you!
- Check to ensure you have applied opaque, non-black materials to your scene!
- Check your model is made of solid geometry
- Explode any blocks in the model.
- Mesh all NURBs geometry in the model using the Mesh command and the low quality preset. Very detailed geometry may take a long time to stream over WiFi.
If these tests fail, try restarting the HoloLens/mobile device and Fologram and ensuring you can view an example model.
- Exit any open applications on the HoloLens
- Hold down the power button to turn off the device
- Turn the device back on and log in if necessary
- Start Fologram
- Restart Rhino and Fologram, and connect.
- Download an example model from the forum.
- Try adding some more geometry (e.g. a sphere or box) in Rhino and ensuring that these changes are reflected on the Hololens.
If you are still having trouble viewing your model, please submit a support ticket and attach your model file so we can identify the problem and get you back up and running.